Are there blackout/limited availability dates for my Round Rock, TX Season Pass?
Waterpark & Tom Foolerys – Season passes do not include pre-determined blackout dates; however, occasional entry restrictions may apply due to park capacity. These restrictions are more likely during holiday weekends and spring break periods. For additional clarification, please email SeasonPass@KalahariResorts.com.
Spa – we strongly recommended calling 512-651-1015 prior to each visit to assure availability.
Do I get access to the Outdoor Waterpark and Pool areas? The Waterpark Season Pass and WP/Tom Foolerys combo grants access to all outdoor pool areas, weather and seasonal dependent. The Spa Season Pass does not provide access to our outdoor resort pool area.
Can I purchase multiple Season Passes under one transaction? Each subscription-based pass must be processed in a separate transaction. Nevertheless, the same email address can be utilized for multiple subscriptions and transactions. Seasonal passes that are not based on a subscription can be acquired for several individuals in a single transaction.
Can I share my Season Pass with somebody else? Unfortunately, no. Every pass is associated with one individual.
I purchased my Season Pass, now when can I use it!?! You can begin using your Season Pass immediately (granted, its for the current time period)! Check in at the Waterpark or Spa front desk each visit for access. If you purchase a Waterpark or Tom Foolerys pass you’ll be issued an ID card on your first visit. Should you lose this card replacements are available for $10.
Subscription products only - When will I be charged next after subscribing? After your initial purchase, subscriptions renew on the same date of the month the following month (monthly subscription) or on the same date of the month in six months (six month subscription).
Subscription products only - How do I cancel my Season Pass subscription? Log into your account, select My account, then Subscriptions, and then Cancel Subscription. Please note: canceling a subscription doesn’t cancel your most recent order.
I have a question regarding billing, who can I contact? Email your question to SeasonPass@KalahariResorts.com. Include your most recent order number and Kalahari location if possible.